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IT & UX Professional
RESUME
IT MANAGER, ROARING FORK RESTAURANT GROUP
I manage the IT department for 60 restaurants, a real estate firm, and a corporate office. I oversee the day-to-day technical operations and the IT staff of our organization. I manage large-scale internal projects like migrating on-site virtualized environments to Azure. I manage the network and data security systems to comply with PCI and PII rules. I work closely with our franchise partners on projects and hardware and software updates. I regularly collaborate with other departments to find solutions for their needs and manage complex projects that fall into my scope. I mentor executive staff on IT solutions and coach and manage IT staff, interns, and contracted employees in this role. I report to the President of the organization. UX SERVICES
Comprehensive UX research, design , and testing services
$9
SYSTEMS ANALYST, RETAIL DATA SYSTEMS
I helped several clients ranging from small to mid-sized businesses and non-profits with their IT needs. I worked directly with clients to create and deliver custom solutions for their needs. My managed projects generally included standard and specific business technology systems and services. General IT concepts such as office moves, server management, VPNs, network/firewall setups, and desktop support were the bulk of the work in this position.TECHNICAL DOCUMENTATION
Create, modify, and analyze technical documentation
$9
CONSULTANT, AIR TECHNOLOGY SERVICES
I helped several clients ranging from small to mid-sized businesses and non-profits with their IT needs. I worked directly with clients to create and deliver custom solutions for their needs. My managed projects generally included standard and specific business technology systems and services. General IT concepts such as office moves, server management, VPNs, network/firewall setups, and desktop support were the bulk of the work in this position.WEBSITE DEVELOPMENT
Plan, Design, implement, and manage websites
$9
EDUCATION
BACHELOR'S OF SCIENCE
STRATEGIC MANAGEMENT OF INFORMATION SYSTEMS, CARDINAL STRITCH UNIVERSITY, MILWAUKEE WI
$2,021
MASTER OF SCIENCE
INFORMATION SYSTEMS, UNIVERSITY OF WISCONSIN, MADISON, WI
$2,022
GRADUATE CERTIFICATE
USER EXPERIENCE DESIGN CERTIFICATE, UNIVERSITY OF WISCONSIN, MADISON, WI
$2,022
CERTIFICATIONS
ITIL® FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT
ALEXOS
CANDIDATE NUMBER 9980031019850641
$4
NCCI NCR® COUNTERPOINT CERTIFIED INSTALLER
NCR
$4
NCR® COUNTERPOINT MULTI-SITE
NCR
$4
NCR® COUNTERPOINT OFFLINE TICKET
NCR
$4
PPCP PAR® PIXELPOINT CERTIFIED PROFESSIONAL
PAR
MAY 2016 TO PRESENT
September
2011 to
May 2016
December
2014 to
May 2015
Experience Highlight
Experience Highlight
RFRG
RDS
Experience Highlight
Air
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Mobilized workforce support
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Sage administrator
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Microsoft server administrator
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Microsoft Office 365 administrator
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Azure administrator
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Desktop support
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Dynamics administrator
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Network administrator
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Datto solutions partner
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Low volt data wiring & cable organization
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Hardware installation
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Microsoft Viso proficient
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Microsoft Project proficient
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Help desk manager
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Contract negotiation
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Data virtualization
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Hardware installation
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Project manager
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Complex solution development
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Disaster recovery management
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Security systems administrator
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Surveillance systems administrator
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NCR, PAR, and PCI certifications
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Mitel VOIP administrator
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VMware administrator
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Technical documentation
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Salesforce Administrator
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Payment systems administrator
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Google Workplace super administrator
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Large-scale hardware deployment
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Point-of-Sale administrator
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Technical instructor/trainer
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Vendor account manager
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Hardware virtualization
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User experience design
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Multi-media graphic design
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